Delivery & Returns Policy

Delivery

All orders are sent the next working day by second class post.* Please allow up to 7 working days for delivery. If you have not received your order, please check if the Post Office has your order waiting for collection, otherwise please contact us on 02891 811015.

*Excludes weekends, bank and public holidays and Christmas and New Year when Office may be closed.

Returns and Exchanges to Office

Item(s) may be returned for a refund within 21 working days of purchase providing they are in a resaleable condition. Please include details of what you would like to exchange the item(s) for and also include any payment details in the event that there is any price difference. Please also include your NICMA membership number (If applicable), full name and address details and a contact telephone number along with a note detailing why the item(s) are being returned.

Postage and packaging charges for both refunds and exchanges are the responsibility of the customer. If you require further assistance, please contact us on 02891 811015.